Pay Your Bill

We regret to inform you that our online payment platform is no longer available. Payments can be made by check or money order to Twain Harte Valley Mutual Water Company. Our mailing address is: P.O. Box 611, Twain Harte, CA 95383

Water Shut Off Policy

Twain Harte Valley Mutual Water Company has adopted the following shutoff policy in compliance with California law.

A. Water bills will be delivered every two months. Only a Mutual member (Property Owner) will be billed for water or vacant lot.

B. Water bills are due and payable upon receipt, except where a pre-arranged payment schedule has been agreed upon. Payments are to be made to the Twain Harte Valley Water Mutual Company, P.O. Box 611 Twain Harte, CA 95383-0611

C. Failure to receive a bill does not relieve the customer of the responsibility for on time payment.

D. Bills are due and payable upon receipt and if not paid they become delinquent after 60 days.

E. After-hours payments may be arranged by contacting a board member and delivering the payment directly to them.

F. Delinquent Fee: A $15.00 delinquent fee is automatically assessed to the customer’s account after 4:30 p.m. on the 21st day following the date of the bill.

G. After the 60th day following the date of the bill, the Mutual will mail a final notice informing a delinquent customer of the date their water service will be shut off if payment is not received. This will be the last mailed notice before service is discontinued. If payment is not received by the close of business of the third business day prior to the noticed shutoff date, then a 48-hour warning tag (“Red Tag”) will be hung at each residential unit that will be affected by the shutoff and a $5.00 “Red Tag” Fee will be assessed for each tag.

H. Disconnect Fee: A fee of $125.00 is assessed to the customer’s account when a Mutual representative is sent out to shut off water service due to nonpayment.

I. Reconnect Fee: Following a shut off of water service due to nonpayment, in addition to unpaid service charges, the Delinquent Fee, the Red Tag Fee, and the Disconnect Fee, a Reconnect Fee also must be paid in the amount of $125.00 provided the customer requests to have the water turned on during normal business hours (BETWEEN 8:30 AM AND 4:30 PM MONDAY THROUGH FRIDAY). The Reconnect Fee will be $150.00 if the customer’s request to resume water service requires that a Mutual representative turn on the water outside of normal business hours.

J. Following a shut off of water service due to nonpayment, if the Mutual discovers that the customer’s service has been turned back on without Mutual authorization, then the Mutual shall assess an additional penalty of $150.00, plus any repair costs, to the customer’s account.

K. Returned Check Fee: A fee of $25.00 is assessed when a check is returned from the bank for any reason. Returned checks shall be redeemed from the Secretary/Treasurer, by payment in cash, cashier’s check, or money order. Accounts with a returned check must be paid in full by the end of the month to avoid Shut Off.

L. All bills for repairs, labor or material must be paid immediately upon rendering of bill, otherwise service may be discontinued.

M. Protests on claimed errors in bills must be made in writing to the Mutual.